Support User-first support, with live support features not active in this version.

Support

A calm public boundary for support and signposting.

User first. Consent always.

In NERIA, support means user-first, consent-based support for reflection, understanding and clearer conversations. Live support features are not active yet.

How support is framed

Support before surveillance.

NERIA is built around the person first. Future Advisor-supported use remains consent-based. Any future support or sharing should remain clear, chosen and limited.

  • The user remains central to the support relationship.
  • Future Advisor-supported use depends on consent-based sharing.
  • There is no hidden Advisor or Organisation access in this version.
  • Junior-specific areas and safeguarding-related use require separate safeguards.

What this is not

This first version does not provide live Advisor access, Organisation workspaces, accounts, messaging, emergency support or a safeguarding system. NERIA is not medical advice, diagnosis, treatment or a substitute for appropriate professional or emergency support.